The exchange of ideas, emotions and information between individuals or a group of persons through body language and speech.
Why do we communicate?
- Improves overall knowledge
- To get feedback
- Makes you feel part of an environment
- Helps you feel safe
- Helps to build relationships
- Develop self esteem
Poor communication:
If communication is poor or ineffective it can make others feel vulnerable, worthless and emotionally threatened.
The need for communication can fall into three specific categories:
- To educate
- To inform
- To entertain
There are many different methods of communication which can be divided into three groups:
- Written
- Oral
- Body language
Contexts of communication:
- One to one
- Group
- Formal
- Informal
- Between colleagues
- Between professional and service user
- Communication with professional
- Multi-agency working
- Multi-professional working
