Argyle's theory

Communication cycle:

Interpersonal communication was a skill that could be learnt and developed the same way you learn to drive. You are constantly watching what is happening, working out how to respond and responding, then repeating this cycle.

Argyle's theory:

Argyle argued that skilled interpersonal interaction involved a cycle where you have to translate or decode what others are communicating and constantly adapt your own behaviour to communicate effectively.

Cycle:

1. Idea occurs - See someone
2. Message coded - What method of communication? Verbal/Non-verbal?
3. Send message 
4. Message received
5. Message decoded - Makes sense of it
6. Message understood - Body language, eye contact
7. Feedback sent

Contexts:

• GP surgery 
• Care home

Communication

Definition of Communication:

The exchange of ideas, emotions and information between individuals or a group of persons through body language and speech. 

Why do we communicate?

• Improves overall knowledge
• To get feedback
• Makes you feel part of an environment 
• Helps you feel safe
• Helps to build relationships
• Develop self esteem

Poor communication:

If communication is poor or ineffective it can make others feel vulnerable, worthless and emotionally threatened.

The need for communication can fall into three specific categories:

1. To educate
2. To inform
3. To entertain

There are many different methods of communication which can be divided into three groups:

1. Written 
2. Oral
3. Body language

Contexts of communication:

• One to one
• Group
• Formal
• Informal
• Between colleagues
• Between professional and service user
• Communication with professional
• Multi-agency working 
• Multi-professional working